I remember a few months ago in Wal-Mart I witnessed a
microagression. A white female customer walked up to a light skinned black female
employee and said “hola I need some one who speaks English please”. The
employee looked at her confused and asked her in English “how may I help you?
The customer said “o great you speak good English”. The employee smiled and
said “English is the only language I speak”. The customer laughed and said
“great I thought you were Mexican”. I felt the customer was extremely rude for
assuming the employee spoke Spanish and I felt she should have apologized to
the employee. I feel the employee handled the customer in a professional manner
however I knew she was upset by her facial expressions.
Dr. Sue video message had a profound impact on the way I
view stereotypes. I now try my best to think about how I communicate with
others so that I will not offend them. I also now know how individuals feel
when they are the target of a microaggression. My observations this week has
inspired me to raise awareness of micro aggressions in my community.
I am glad you can read facial expression of the employee and sensed her frustration. I can only guess that the rude and racist customer has zero empathy for others, perhaps this is a common trait for people with this attitude
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