Saturday, February 1, 2014

Microaggressions



I remember a few months ago in Wal-Mart I witnessed a microagression. A white female customer walked up to a light skinned black female employee and said “hola I need some one who speaks English please”. The employee looked at her confused and asked her in English “how may I help you? The customer said “o great you speak good English”. The employee smiled and said “English is the only language I speak”. The customer laughed and said “great I thought you were Mexican”. I felt the customer was extremely rude for assuming the employee spoke Spanish and I felt she should have apologized to the employee. I feel the employee handled the customer in a professional manner however I knew she was upset by her facial expressions.
                                             
Dr. Sue video message had a profound impact on the way I view stereotypes. I now try my best to think about how I communicate with others so that I will not offend them. I also now know how individuals feel when they are the target of a microaggression. My observations this week has inspired me to raise awareness of micro aggressions in my community.

1 comment:

  1. I am glad you can read facial expression of the employee and sensed her frustration. I can only guess that the rude and racist customer has zero empathy for others, perhaps this is a common trait for people with this attitude

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